Refund policy
Quicksy Return & Refund Policy
At Quicksy, every product goes through quality checks before dispatch. We want you to love what you receive — and if something goes wrong, we'll make it right.
No Returns — Exchange Only
We do not offer returns or refunds. However if you received a wrong or damaged product, we'll send a free replacement immediately.
Wrong or Damaged Product?
We've got you covered but we need proof.
An unboxing video is mandatory for all damage or wrong item claims. Your video must show:
- Complete unboxing from start to finish — no cuts or edits
- The issue clearly visible
- The AWB number / shipping label on the package
Without a valid unboxing video, we won't be able to process your claim.
If your video is genuine — a free replacement will be dispatched immediately at no extra cost.
How To Reach Us
Email us at quicksysupport@gmail.com with:
- Your Order ID
- Unboxing video
- Brief description of the issue
We respond within 24 hours.